shipping & returns

SHIPPING POLICY

Made to Order: Because we make most of our products upon order, items will not typically leave our building for 7-10 business days. If you opt to pay for quicker shipping, the ship time would be from the date the order leaves our building. We do offer “Quick Ship” on some customer favorites, these items leave our building within 2 business days.

Exclusions: Product & shipping offers only apply to online retail orders shipping within the contiguous United States and are valid for a limited time. Art that is considered oversized (48×48,54×32,60×45,72×36) is not eligible for free shipping or shipping promotions.

Standard Delivery: We ship all of our orders to arrive via UPS in 2-3 weeks.

Rush Delivery: For an additional charge we can ship most orders within 1 week. Rush Delivery must be approved prior to submission of order.

International Delivery: You can submit a request for an international shipping quote to shipping@www.oopsydaisy.com.

*Please note that Duty, Customs and Brokerage fees may apply once in the destination country and these charges (if applied by international customs) is the sole responsibility of the recipient.  Oopsy daisy, Fine Art For Kids will not be held responsible for these international custom charges. All International orders shipped from Oopsy daisy are sent via UPS International and are insured for the price of the product. Refunds will not be honored due to delivery refusal.

RETURN POLICY

Oopsy daisy, Fine Art for Kids unfortunately cannot accept returns on our products, as they are made-to-order. If you wish to cancel an order you may do so within 24 hours of placing the order.

All merchandise defects will be replaced at our expense. Authorization must be attained prior to replacement. We will not accept item returns without prior authorization.

Please note: Customer is responsible for all freight charges if the delivery is returned, refused or canceled during processing.

DAMAGED PRODUCT

From time to time a product may be damaged in shipping. If you receive a damaged item please contact us within 5 days of receipt at customercare@www.oopsydaisy.com or call us at (619) 262-1967. Replacement of damaged items will only be given for items packaged in the original packaging. We will need specific details of the damage prior to sending a replacement.  All damage must be reported within 5 days of receiving order to be eligible for replacement or credit.